All sales are final. Returns are not accepted except as expressly established in the "right of withdrawal" section. ALL PRICES ARE VAT INCLUDED.

Registration on our site and sending an order is reserved for adults only. BY REGISTERING AND MAKING AN ORDER, YOU EXPRESSLY DECLARE THAT YOU ARE MORE THAN 18 YEARS OF AGE, AND THAT YOU ARE IN REQUIREMENTS TO MAKE A PURCHASE ON THE SITE. Registration on the website determines your acceptance of the conditions of use. carrying out the sale and shipping of any product on this site is: Consulting & Service Srl,

OBJECT OF THE CONTRACT: By "online" sale contract is meant the distance contract and that is the legal shop having as its object movable goods and / or services entered into between a supplier and a consumer and / or customer as part of a sales system remotely organized by the supplier who, for this contract, uses only the remote communication technology called "internet".

Each purchase transaction will be governed by the provisions of Legislative Decree n. 185/99 and, as regards the protection of confidentiality, it will be subject to the legislation referred to in Law no. 675/96 and subsequent modifications. All contracts, therefore, will be concluded directly through access by the consumer and / or customer to the website corresponding to the address where, following the indicated procedures, he will conclude the contract for the purchase of the well. For distance contracts with consumers, the provisions of section II of Legislative Decree no. 206 of September 6, 2005.



The contract stipulated between Consulting & Service S.r.l., and the customer must be considered concluded with the acceptance, even only partial, of the order by Consulting & Service S.r.l., in addition, registration implies automatic acceptance of the conditions of use. This acceptance is considered tacit, unless otherwise communicated in any way to the customer. By placing an order in the various ways provided, the customer declares to have read all the information provided to him during the purchase procedure, and to fully accept the general and payment conditions. The client's right to compensation for damages or indemnity is excluded, as well as any contractual or non-contractual liability for direct or indirect damage to persons and / or things, caused by the non-acceptance, even partial, of an order. The order is considered "completed" when the shipment of the same is entrusted to the courier, and the status of the order is changed to "order processed".



The customer can purchase the products on the site and the image of the description of a product is only for the purpose of representative of its characteristics, but may differ in color, size, accessory products shown in the figure. The correct receipt of the order is confirmed by Consulting & Service S.r.l., by means of an e-mail reply sent to the e-mail address communicated by the Customer.

This confirmation message will contain the date and time of execution of the order and an Order Number, to be used in any further communication with the site. The message reproduces all the data entered by the customer who undertakes to verify its correctness and to promptly communicate any corrections, using customer service. 

If an invoice is needed, the customer must ask for it before placing the order and must insert the invoice request in the order notes, for accounting and tax reasons, invoices cannot be issued after the order date. 

All prices are inclusive of Italian VAT.



The consumer and / or customer undertakes and obliges, once the "online" purchase procedure is concluded, to print and keep these general conditions, which, moreover, will have already viewed and accepted as an obligatory passage in the purchase, as well as the specifications of the product being purchased, and this in order to fully satisfy the condition set out in art. 4, 5, 52 and 53 of the Decree Legislative. No. 206/2005. The customer undertakes to collect the ordered goods. It is strictly forbidden for the buyer to enter false and / or fantasy data in the registration procedure necessary to activate the procedure for the execution of this contract and the related further communications; the personal data and e-mail must be exclusively their real personal data and not of third parties, or fantasy. It is expressly forbidden to make multiple registrations corresponding to the same person or to enter data of third parties. Consulting & Service S.r.l., reserves the right to legally pursue any violation and abuse, in the interest and for the protection of consumers. The Customer relieves the website from any liability arising from the issue of incorrect tax documents due to errors relating to the data provided by the Customer, the Customer being the only one responsible for the correct insertion.



PayPal: in case of purchase of the goods with PayPal payment method (if available), at the same time as the conclusion of the online transaction, PayPal will immediately charge the amount relating to the purchase made on the credit source chosen by the customer (PayPal account, credit card or prepaid).

Bank transfer: in case of purchase by bank transfer payment method, the order will be processed after crediting the same (1-3 days). If we do not receive credit within 7 days, the order will be canceled.



Delivery costs, if any, are charged to the customer and are clearly spelled out when placing the order. The shipment is made by express courier, or registered, shipments are traceable but not insured. The customer assumes responsibility for the shipment if not insured. In the event that the shipment ends up in stock for any reason, the customer must repay the shipment directly to the courier at the time of delivery or alternatively he can collect the package free of charge in the courier's depots. The processing time of the order is to be considered indicative. All shipments will be processed from Monday to Friday


No responsibility can be attributed to our site in case of delay in processing the order or in delivering what has been ordered.

The delivery of what is ordered is on the street level.

Upon delivery of the goods by the courier / postman, the customer is required to check:

- that the packaging is intact, not damaged, nor wet or in any way altered, even in the sealing materials (adhesive tape or straps).

If you accept a tampered package there is no possibility of making a complaint. We inform you that according to the DLGS 22/5/1999 n. 185 and subsequent modifications, the goods travel at the recipient's risk, for which Consulting & Service S.r.l., is not liable for any theft or damage.


For completeness of information, here is an extract from the law decree that regulates this topic: DLGS 22/5/1999 n. 185 on distance contracts. "The commercial sale and purchase relationships are governed by these conditions of sale as per current Italian legislation. The Supplier carries out shipments to the Customer with selected express couriers and the goods travel free of charge with costs and risks of transport paid entirely by the Customer. These expenses and other charges possibly connected with the transport and / or shipment of the products are counted and detailed in the order confirmation and in the purchase invoice or counted as the final amount in the receipt. Upon receipt of the goods at the customer's home must check the integrity of the packages.In case of discrepancies and / or discrepancies, the customer will refuse the package, under penalty of forfeiture, to assert their rights in this regard."

In the event of failure to collect the material in stock at the courier / post office within 5 working days due to repeated impossibility of delivery to the address indicated by the customer at the time of the order, the order will be returned to our warehouse and the customer will be reimbursed for the amount paid except for shipping and other incidental costs that may be incurred.

In no case can the ordered goods be refused at the time of delivery, this circumstance will not be considered an application of the right of return, but a contractual breach.



Right of withdrawal


Pursuant to articles 64 and following of Legislative Decree 206/05, if the customer is a consumer (i.e. a natural person who buys the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form a reference VAT number), has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty.

To exercise this right, the customer, within 10 working days from the date of receipt of the goods, must contact customer service at the email address provided on this website, stating that he wishes to exercise the right of withdrawal. Consulting & Service S.r.l. will also proceed, within 30 days from the return of the goods, to re-credit the amount after checking the integrity of the goods and retaining only the amount of the shipping costs. The re-credit will take place by bank transfer; the customer will promptly provide the bank details on which to obtain the refund (IBAN and current account holder). The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and packs), kept and possibly used according to normal diligence, without any signs of wear or dirt. The right of withdrawal is however subject to the following conditions: The return costs are borne by the customer, The product, the packaging and the contents of the box must be returned new, intact and with all accessories.

the right of withdrawal is possible (for hygienic reasons) only if the product has never been used and in the case of liquids it has never been opened.

In addition, the right of withdrawal does not apply to:

- Packages opened by the customer -

- Bottles with the guarantee seal not intact -

- Partially used products -

- Products damaged by negligence by the customer.

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